❓ Frequently Asked Questions

  • 1. How can I track my shipment?

    Enter your 7-digit tracking number on the Track Your Shipment page to view real-time updates.

  • 2. What types of containers do you offer for rent?

    We provide dry, reefer, flat-rack, open-top, and tank containers for all cargo types.

  • 3. How long does it take for international shipments?

    International shipping usually takes 7–15 business days, depending on the destination and customs clearance.

  • 4. Are your containers ISO-certified?

    Yes, all containers meet ISO standards and are regularly maintained.

  • 5. Can I change the delivery address after shipment?

    Yes, but please contact our support team as soon as possible to update the address before delivery.

  • 6. Do you provide insurance for shipments?

    Yes, we offer insurance packages for all types of shipments, covering damage, theft, and loss.

  • 7. How do I request a refund or tax information?

    Visit our Refund Details page and follow the instructions to apply for your eligible refund.

  • 8. What are your customer support hours?

    Our support team is available 24/7 via email, phone, or live chat.

  • 9. Do you handle customs clearance?

    Yes, we provide complete customs brokerage services for all shipments.

  • 10. Are there minimum rental periods for containers?

    Rental periods are flexible, ranging from a single day to multiple years depending on client needs.

  • 11. Can I schedule an express shipment?

    Yes, we offer express shipping options for urgent deliveries at competitive rates.

  • 12. How do I contact Quinta Doramalhão Forwarder for a quote?

    You can use the 'Get a Quote' button on any page or contact us directly via email or phone.

  • 13. Are there restrictions on the type of goods you ship?

    We handle most cargo types. Restricted or hazardous goods may require special arrangements.

  • 14. Do you offer warehousing services?

    Yes, we provide secure warehousing solutions at various locations for storage and consolidation.

  • 15. How can I stay updated on shipping and container availability?

    Subscribe to our newsletter or follow our website to get regular updates and announcements.